PICC Resource Associates, LLC

Disclaimer- Eligibility Notice By purchasing or attending a program, the buyer and/or attendee agree to the following statements: PICC Resource Associates, LLC will not be held responsible to ensure that the content contained in PICC Resource Associates, LLC products, courses, or programs fits or is within a buyer and/or attendee's professional clinical scope of practice.  PICC Resource Associates, LLC employees, officers, instructors, clinical consultants, and or independent contractors will not be held liable if a buyer or attendee does not ensure that course or program content is within the buyer or attendees professional clinical scope of practice.  It is the responsibility of the program buyer or attendee to ensure that course or program content is within an buyer or attendee's clinical scope of practice for the buyer or attendee's profession prior to signing up for a program.  

Refund, Exchanges, Returns, and Cancellation Policies:

No refunds will be given for scheduled classes or classes cancelled by customers after payment and registration is accepted by PICC Resource Associates, LLC (with the exception of classes cancelled by PICC Resource Associates, LLC when unable to sufficiently fill class attendance; if this occurs registrants for the cancelled class will be notified within 3 to 4 weeks prior to the class start date).

No refunds or exchanges will be given once a program application or registration has been accepted by PICC Resource Associates, LLC or the product has been used or delivered for use such as (but not limited to) printed textbooks, digital products, online programs, or DVD ROM programs.

Enrollment Extensions:As of Fall 2011 (October 1st, 2011), the enrollment period for our short term online class programs have automatically been doubled to a full 6 weeks (42 days) for all existing and new program registrants. Automatic extensions may be granted once for an enrollment extension fee to extend an existing short term online class registration. This one time automatic enrollment extension policy only applies to the following online classes: Short IV Insertion-1, Phlebotomy for Nursing Personnel-1, and Central Line Care and Maintenance-1.

Existing registration/ enrollment periods may be extended for 1, 2, or 4 weeks for an enrollment extension fee.  The fee for a one week extension is: $25.00, for 2 weeks it is $40.00, and for 4 weeks $75.00.  Enrollment extensions are allowed and automatically approved once.  Additional requests for enrollment extensions are subject to review and require approval by the online class instructor.  A new registration and full payment for the online class program may be required for enrollment extension requests beyond 4 weeks.

Transfers: If a customer completes payment and registration for a class, and is unable to attend the class; the customer may elect as a one time option to transfer the registration and payment to another future date for the same class or for a class determined to be of similar content and value at the discretion of PICC Resource Associates, LLC and upon agreement of the customer. To transfer, the customer must give PICC Resource Associates, LLC a minimum of 2 weeks notice of the request to transfer prior to the original purchased class start date. A $50.00 fee is charged for transfer requests for each program the attendee transferred. The request for a transfer must be made in writing via email, fax, or regular mail. Notification of acceptance of transfer requests will be made in writing via email (or faxed by customer request) and processed once payment of the $50.00 transfer fee is received by PICC Resource Associates, LLC. Transfer of the original registration and payment to a new class or program is allowed once.

Exceptions: If PICC Resource Associates, LLC rejects or denies an application for the Phlebotomy Certification Program; a refund will be issued to the applicant for this program in the amount of total fee paid minus a $50.00 fee charged for application processing. For products to be shipped (example: DVD ROMs); if a cancellation is made in less than 24 hours, and the product has not yet shipped- we may be able cancel an order if we are notified within normal business hours.

Damaged Products: Damaged DVD ROMs damaged in shipping can be returned for a new DVD ROM if we are contacted within 2 days of the package arrival date and the DVD ROM is shipped back to us (postage paid by purchaser) within 7 working days. Once we receive the DVD ROM and confirm that it is damaged, we will ship a new DVD ROM to the purchaser with shipping costs paid by us for the replacement DVD ROM.

Returns: (DVD ROMs, other tangible items only) If you need to return an item, you can login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item.

Shipping: (DVD ROMs, other tangible items only) We ship to the U.S. and Canada.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider chosen, shipping date estimates may appear on the shipping quotes page.  Buyers will be notified and approval will be requested prior to charge of any shipping fees not calculated at the time of checkout whenever applicable.  For returned shipments, see our Returns, Refund and Cancellation policy.

Please also note that the shipping rates for most tangible items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

In-person classes shipping does not apply. Online/Self-Study classes are electronic, not shipped.